IT Network Infrastructure (ITNI) is responsible for providing network infrastructure to support the university’s IT needs. ITNI supports the campus networks and Internet access, including all wired and wireless networking. ITNI provides campus telephone service for faculty and staff, including voice mail, call centers, and other voice services. We install and support campus fiber and copper cable infrastructure for all campus buildings. ITNI supports these services on the main campus, residence halls, IVC, Brawley, and off-site foundation buildings.
The ITNI Operations Analyst/Lead will oversee the day-to-day operations for the IT Network and Infrastructure group, providing lead work direction to the ITNI team. This position will work with technical staff to ensure projects are tracked in the full life cycle from projections to close. The incumbent will regularly review and document operation processes to increase operation redundancy and cross-training.
The ITNI Operations Analyst/Lead will work closely with the ITNI Director to regularly review ITNI processes and work orders to increase efficiencies and tracking. The incumbent will be responsible for the assigning, tracking, billing and completion of all work orders, creating project proposals, estimates, timelines, and tracking projects status and milestones.
The Information Technology Division celebrates diverse backgrounds and perspectives. We understand representation is essential to our success, which is why we strive to recruit and retain highly-skilled, compassionate team members. We aim to offer opportunities for advancement and foster an inclusive environment so all are valued and empowered to thrive. Please read more about the IT Division here: https://it.sdsu.edu/about.
For information about the Information Technology Division, click here.
Full-time, benefits eligible, permanent (probationary) position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
This position is physically located at the SDSU Main Campus in San Diego.