Job Opportunities

Referrals Coordinator (Administrative Analyst/Specialist Exempt I)

Apply Now Job no: 518226
Work type: Staff
Location: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Temporary, Full Time

Position Summary

The Office of the Vice President for Student Affairs and Campus Diversity is responsible for the coordination and development of student services and building the inclusive excellence of SDSU's staff and faculty at San Diego State University.  

Division of Student Affairs and Campus Diversity 

The Division works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures, while facilitating an integrated vision and shared responsibility for prioritizing and advancing institutional goals. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:

  • Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;

  • Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;

  • Enhancing the career and educational pathways of a diverse student body, the faculty and staff; and

  • Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and   Inclusion, specifically: 

“The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.”

Student Health Services offers primary medical care and health promotion to students of San Diego State University through a wide range of programs and services. Care is provided by board certified physicians, certified nurse practitioners and other medical staff including nurses, clinical laboratory scientists, x-ray technologists, medical assistants, and pharmacists. In addition to the basic medical care, Student Health Services offers health education, orthopedics, osteopathic manipulative treatment and psychiatry.

The mission of SDSU Student Health Services is to provide high-quality, convenient, student- focused medical care in a safe and welcoming environment, actively partnering with our student- patients to help them achieve and maintain healthy lives in support of their personal and academic success.

Under the direction of the Student Health Services Administrative Manager, the Referrals Coordinator will be responsible for processing all new patient referrals for off campus or community care initiated from Student Health Services providers, coordinating appointments for patients, ensuring clinical documentation is complete and received for and from the referring provider, initiating health plan enrollment, establishing and maintaining relationships with specialists and imaging services, and developing systematic methods to address, improve and coordinate services for our students. 

The Referrals Coordinator is responsible for maintaining relationships with community partners, including hospital systems, ensuring that all new patients are given the resources to be seen and supported. The Referrals Coordinator will work closely with the Medical Director and Lead Physician. The Referrals Coordinator will also collaborate with campus departments including the Economic Crisis Response Team to identify students in food, housing or financial crises and Wellness and Health Promotion Department to provide patient education around healthy habits and health literacy.

The Referrals Coordinator will also coordinate with SHS staff regarding billing and claims and assist with enrollment of students in Family Pact.

For information about the Student Health Services department, click here.

This position is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end June 30, 2023, with the possibility of reappointment and/or permanency. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is physically located at the SDSU Main Campus in San Diego.

Education and Experience

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Preferred Qualifications

  • MSW, MA, MPH or behavioral-health related masters preferred

  • 3 or more years of experience working in health care referral or care coordination 

  • Previous experience working in student or college health or an outpatient family practice or community health setting

  • Experience working with pediatric, adolescent, or adult populations

  • Knowledge of basic medical terminology

  • Experience utilizing interpreter services when needed

  • Ability to work independently 

Specialized Skills 

  • Experience obtaining and verifying eligibility and requesting/obtaining authorizations

  • Advanced understanding of and experience dealing with various types of insurance (i.e.HMOs, PPOs, IPAs, POSs, EPOs, Medicare, Medi-Cal, etc.), federal and state programs such as Family PACT

  • Thorough understanding of the referral and authorization process

  • Strong computer skills including EHR/EMR experience 

  • Working knowledge of healthcare delivery methods, medical office management and patient flow procedures, and clinical care practices

  • Demonstrated ability to maintain a high level of organization and use of time management skills.

  • Established history of satisfactorily meeting deadlines

  • Proven experience in providing excellent customer service delivery

  • Skill in planning, organizing, coordinating and performing work in situations where numerous demands are involved

  • Ability to maintain patient confidentiality and adhere to HIPAA regulations

  • Ability to address sensitive issues and interact with people from various socioeconomic statuses

  • Possess excellent verbal and written communication skills

  • Analytical skills working with complex medical and social needs for patients and families

  • Ability to develop, interpret, adapt and apply guidelines and procedures

  • Ability to establish and maintain effective working relationships with patients, parents, medical staff and coworkers and community partners

  • Perform front office duties such as greeting, verifying eligibility and other office duties as assigned by the Director of Student Health Services

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,000 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,170 - $7,545 per month. 

SDSU Vaccine Policy

In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. Individuals are considered fully vaccinated for five months after their final dose of a two-dose COVID-19 vaccine or for two months after receiving the only dose of a single-dose vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated. 

The individual hired into this role will be required to submit their completed vaccination documentation to the university’s secure online health portal prior to beginning work.  Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU’s COVID-19 testing program.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on September 16, 2022. To receive full consideration, apply by September 15, 2022. 

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Pang Thao at pythao@sdsu.edu.

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