Job Opportunities

Academic Advisor (Student Services Professional II)

Apply Now Job no: 528350
Work type: Staff
Location: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Position Summary

The Academic Advisor serves as a staff member in the Fowler College of Business assigned to the Center for Student Success.  Under general supervision, the position provides individual and group information and advising for a student population of approximately 6,400 undergraduates in Business Administration and participates as a team member in the development of Center for Student Success policies and procedures and supports SDSU’s Coordinated Care Advising network.

The Academic Advisor will be responsible for the academic advising of an assigned caseload of prospective and current students within the Fowler College of Business. Under the general supervision of the Assistant Dean for Student Affairs and the Lead Advisor, the position will advise students through individual appointments, group advising sessions, via Zoom, over the telephone and email. They will counsel academically at-risk students and those not making progress towards a degree to identify possible solutions and make referrals to appropriate College and campus resources.

The position is an integral part of the Center for Student Success team and will provide staffing support at related events and assist other staff members as needed for successful maintenance of unit goals.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.  Some evening and weekend hours will be required.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The Fowler College of Business (FCB) consists of one school and four academic departments (Charles W. Lamden School of Accountancy, Finance, Management Information Systems, Management, and Marketing), a Dean, an Associate Dean for Academic Affairs, an Assistant Dean for Student Affairs, a Director for Resource Management, a Director of Marketing & Communications, a Director for Graduate Programs, a Director for Undergraduate Programs, a Director for Assessment, a Director for the Career Management Center, and a Managing Director for the Wendy Gillespie Center for Advancing Global Business.

The Center for Student Success within the College provides all academic and informational advising for prospective and current students in the Undergraduate Program. It also focuses on students experiencing academic difficulty and those participating in special programs. It provides assistance to students in filling out academic forms and petitions, and in understanding university and college policies, requirements and procedures. The unit is responsible for implementing all policies, procedures, and decisions made regarding currently attending Business majors. The unit coordinates the following: primary commencement function (undergraduate for approximately 1,200 students/8,000 guests); undergraduate academic advising, tutoring, study abroad, incoming freshman and transfer student orientation among others.

For more information regarding the Fowler College of Business, click here.

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A Master’s degree in a job-related field may be substituted for one year of the professional experience.

Key Qualifications

  • Three years of experience working in a college or university’s admissions, advising, evaluations, registrar, or other student service-related office is preferred.
  • Experience in student advising.
  • Experience explaining and interpreting academic policies governing a public or private university either in person, on the phone or via email.
  • Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature
  • Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze, and define the problem, draw valid conclusions and project consequences of various alternative courses of action
  • Demonstrated ability to work in a team-oriented environment.
  • Initiative and creativity are required for situations involving changing guidelines and regulations or when existing procedures and guidelines must be applied to unusual circumstances.
  • Ability to carry out day-to-day assignments without immediate direction.
  • Ability to interact effectively with students, parents, faculty, and staff and to work as a member of a team.
  • Flexibility, and attention to detail are required as well as ability to manage multiple tasks.
  • Must maintain confidentiality of student information and records.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,610 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,610 - $6,556 per month. 

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community. 

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.  For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on June 20, 2023.  To receive full consideration, apply by June 19, 2023.  The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tdeesen@sdsu.edu

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