Job Opportunities

Student Success Advisor (Student Services Professional II)

Apply Now Job no: 537984
Work type: Staff
Location: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Position Summary

The Student Success Advisor, in collaboration with the Director of the Student Success Center and under the SDSU Global Senior Associate Dean & AVP of Student Affairs, provides academic advising and success coaching to students. This position aims to support students in achieving academic success in transition to and during their tenure within SDSU Global Campus.

The Student Success Advisor will promote and foster academic success, leadership, personal development, and professional growth; cultivate community for students through the committed, collaborative, effort and support of faculty, staff, co-curricular activities, and the greater San Diego community; and create, collaborate on and implement programs and services which aid in the recruitment, retention, success and graduation of Global Campus students.

Success Advisors are also responsible for proactively connecting with an assigned caseload of students enrolled in general online undergraduate programs to provide appropriate academic advising, mentoring and success planning to support students in reaching personal and academic goals. Utilizing institutional platforms and early alert systems, Student Success Advisors will make targeted and intentional interventions, providing support and advocacy for students who need additional support.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Work hours are Monday – Friday, 8:00 a.m. to 5:00 p.m., but may vary based on operational needs. 

This position is approved for partial telecommuting with onsite work in San Diego.

Department Summary

SDSU Global Campus strives to be a global leader in providing education programs that transform lives locally and internationally. Our mission is to deliver innovative educational experiences to all learners through credit and non-credit academic and special programs for individuals and groups at various times, in myriad locations, and via different modalities throughout the year.

For more information regarding the SDSU Global Campus, click here.

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Possession of these knowledge and abilities is typically demonstrated through the equivalent to two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

Key Qualifications

  • Knowledge, sensitivity and understanding of the social, political, personal, and cross-cultural needs of historically underrepresented and underserved students.
  • Ability to collaborate and work with other units regarding issues of diversity and community.
  • Interpersonal skills necessary to interact with students.
  • Ability to exercise discretion, confidentiality, and excellent judgment in responding to controversial, sensitive, and/or emotional issues and situations.
  • Prior experience with counseling and academic advising of students.
  • Demonstrated history of supporting students in crisis.
  • Ability to effectively use Word, Excel, Access and PowerPoint to create and analyze reports, manage data, resource materials and presentations.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,841 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. 

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,841 - $6,884 per month. 

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community. 

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.  For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on May 6, 2024. To receive full consideration, apply by May 5, 2024. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Tina Deesen at tinadeesen@sdsu.edu

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