Position Summary

Under the general direction of the Associate Director of Residential Education, the Coordinator of Student Care Initiatives serves as the point person for Residential Education Office response to on-campus students experiencing varying degrees of distress and needing additional support. The coordinator will work directly with on-campus students facing challenges related to hospitalization due to substance misuse, mental health concerns, physical injuries, elevated roommate concerns, and other significant life management difficulties. The coordinator manages reports of students of concern within the residential communities, and provides case management to assess, refer, and coordinate appropriate follow up for the individualized needs of each student’s situation.

The Coordinator of Student Care Initiatives will liaise with other university and community resources, serving on behavior intervention teams, to identify and intervene as needed with on-campus students whose behavior suggests the need for support services. 

The Coordinator of Student Care Initiatives will review and maintain departmental procedures for assisting on-campus students in crisis and provide ongoing training for Residential Education student leaders and staff on processes and best practices. The coordinator will be available for consultation with Residential Education staff on navigating support for community climate issues or incidents with widespread impact. The coordinator is responsible for maintaining case records and providing analytics regarding trends and outcomes.

This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2025 with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The Residential Education Office is designated as the University department responsible for planning and administering Residential Education programs and services including those in traditional residence halls and apartment complexes. The Residential Education Office serves to enhance student life and success through a comprehensive living-learning experience that provides academic and personal support, contact with faculty, educational programs, community activities, student leadership development and multicultural learning opportunities. The department is part of the Vice President for Student Affairs and Campus Diversity/Dean of Students sub-division.

The Residential Education Office strives to provide safe and supportive on campus living learning communities where diverse students are challenged to develop holistically; as scholars, citizens, and leaders.

Residential Education staff members are dedicated to providing curricular and cocurricular experiences to develop and enhance residents’ academic success, awareness and appreciation of diversity, and civic responsibility.

Residential Education’s values are a set of core beliefs that guide our work with students, colleagues, faculty, and other constituents. While contributing to the goals of the University and the Division of Student Affairs and Campus Diversity, staff members of the Residential Education Office strive to:

• Achieve excellence in all that we do.
• Address students as unique individuals with multidimensional needs and unlimited potential for personal development.
• Promote integrity, accountability, responsibility, respect, and collaboration.
• Promote the connectedness between curricular and co-curricular learning.
• Embrace, celebrate, and educate on issues related to diversity.
• Develop communities that embrace civic responsibility, life-long learning, and healthy lifestyles.
• Maintain balance and perspective, serving as sound role models for others.
• Innovate, evaluate, and refine programs to best meet the needs of the changing student population.

To accomplish these objectives, Residential Education employs approximately 18 Residence Hall Coordinators, 231 paraprofessional team members, a central office staff of 18 and a variety of student assistants.

Division of Student Affairs and Campus Diversity 

The Division facilitates the academic and career success, personal growth, and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:

• Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;
• Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff, and alumni of all backgrounds;
• Enhancing the career and educational pathways of a diverse student body, the faculty, and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences;
• Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces; and
• Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:

“The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic, and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.”

For more information regarding the Residential Education Office, click here.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Key Qualifications

• Ability to advise, counsel, and support underrepresented, low-income, and first-generation college students and work effectively with students from diverse backgrounds.
• Must possess a high degree of initiative and ability to work independently in complex situations.
• Demonstrated ability to make appropriate decisions in individual cases where guidelines and precedents do not exist. Must be able to deal appropriately with matters of a highly complex, urgent, critical, and confidential nature.
• Ability to provide day to day direction, motivation, collaboration, feedback, and support to fellow team members regarding a variety of joint functions.
• Ability to maintain a high degree of confidentiality with a thorough understanding of FERPA as well as mandated reporting policies and laws.
• Experience with crisis counseling and mental health interventions.
• Experience as part of a case management or behavioral intervention team and/or knowledge of behavioral team policy and procedures.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,025 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $5,025 - $7,159 per month. 

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community. 

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.  For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on May 1, 2024. To receive full consideration, apply by April 30, 2024. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu.