Job Opportunities

General Advisor and Retention Specialist/Advising Training Coordinator (Student Services Professional III)

Apply Now Job no: 539571
Work type: Staff
Location: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services, On-site (work in-person at business location)

Position Summary

Under the supervision of the Assistant Director of the Center for Commuter Life, the incumbent will develop and implement advising and programs that facilitate growth in the areas of scholarship, personal and leadership development, citizenship, mentorship, and campus engagement. The incumbent will provide guidance and mentoring, through programming and advising efforts, to commuter students at SDSU.  

The Commuter Life General Advisor and Retention Specialist / Advising Training Coordinator will: 

  • Provide academic and holistic advising to commuter students at San Diego State University.  If needed, referrals to campus resources will be provided.  
  • Implement initiatives to improve communications to students, through in-person presentations/workshops and web-based/online technology.  
  • Facilitate student success through program/workshop development and/or implementation. 
  • Provide support for students experiencing concerns regarding academic advisement, course selection, and degree evaluation.
  • Provide guidance and personal counseling related to self-awareness, personal growth and academic probation that facilitates the continuation of students towards degree goals. 
  • Work closely with the Office of Advising and Evaluations and/or individual Colleges to provide guidance to students that depend on their curriculum. 
  • Provide support for, and supervision of the Commuter Resource Center, including undergraduate peer mentors, in order to ensure that commuter students receive the appropriate advising necessary to efficiently progress through the major/pre-major and graduate in a timely manner. 
  • Coordinate the recruitment, selection, training, and evaluation of peer mentors. 
  • Work collaboratively with campus partners to provide advising in high-impact practice opportunities (such as internships, study abroad opportunities, research, etc) for students to enhance their academic coursework

This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on June 30, 2025 with the possibility of reappointment. This position is designated as exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. Evening and weekend work are routinely part of this position.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

Within the Division of Student Affairs & Campus Diversity, the Campus Life subdivision and the Office of the Dean of Students reports to the Senior Associate Vice President for Student Affairs and Campus Diversity and works to create an inclusive community of care supporting student success, career development, and holistic well-being.  We are focused on ensuring opportunities for community development in which every student can participate in experiential and co-curricular learning endeavors to challenge assumptions and push beyond boundaries for their student success. We support all aspects of campus life with the dual goals of individual student success and a dynamic caring community.     

Division of Student Affairs and Campus Diversity 

The Division facilitates the academic and career success, personal growth and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:

  • Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;
  • Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;
  • Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences;
  • Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces;  and
  • Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:

“The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.”

For more information regarding Student Affairs and Campus Diversity, click here.

Education and Experience

Equivalent to graduation from a four-year college or university in a related field; including or supplemented by upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A Master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Key Qualifications

  • Ability to learn and acquire knowledge of Title V, CSU policies and procedures, and University rules and regulations and their application to student organizations, student activities and expression and student governance structures preferred. 
  • At least one (1) year experience working with commuter students. 
  • At least one (1) year experience in working with diverse student populations.  
  • Familiarity with academic advising practices.  
  • Ability to effectively handle and complete several ongoing projects and activities in a work environment characterized by frequent interruptions. 
  • Ability to plan work so that monthly and quarterly schedules can be adhered.
  • Ability to be flexible in dealing with day-to-day changes in priorities. 
  • Effective interpersonal skills required to build and maintain cooperative working relationships among diverse individuals and groups. 
  • Ability to present clear and concise information orally and in written reports and guidelines.  
  • Ability to understand, develop and effectively monitor fiscal budgets.  
  • Basic experience in program development of student organizations and activities, fraternity and sorority life, leadership programs, cross-cultural center, and student academic success centers preferred. 
  • Ability to effectively use EAB Navigate, Word, Excel, PowerPoint and Google Applications to create and analyze reports, manage data, resource materials and presentations.  
  • Ability to speak before all groups of students and possess the skills necessary to deal with sensitive and confidential issues.
  • Ability to work evenings and weekends.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed  $5,276 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $5,276 - $7,517 per month. 

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community. 

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement.  For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on June 26, 2024. To receive full consideration, apply by June 25, 2024. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Eurick Hilario at


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