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ITNI Operations Analyst/Lead (Administrative Analyst/Specialist, Exempt II)

Apply Now Job no: 515756
Work type: Staff
Location: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

Position Summary

IT Network Infrastructure (ITNI) is responsible for providing network infrastructure to support the university’s IT needs.  ITNI supports the campus networks and Internet access, including all wired and wireless networking.  ITNI provides campus telephone service for faculty and staff, including voice mail, call centers, and other voice services. We install and support campus fiber and copper cable infrastructure for all campus buildings. ITNI supports these services on the main campus, residence halls, IVC, Brawley, and off-site foundation buildings.

The ITNI Operations Analyst/Lead will oversee the day-to-day operations for the IT Network and Infrastructure group, providing lead work direction to the ITNI team.  This position will work with technical staff to ensure projects are tracked in the full life cycle from projections to close. The incumbent will regularly review and document operation processes to increase operation redundancy and cross-training.

The ITNI Operations Analyst/Lead will work closely with the ITNI Director to regularly review ITNI processes and work orders to increase efficiencies and tracking.  The incumbent will be responsible for the assigning, tracking, billing and completion of all work orders, creating project proposals, estimates, timelines, and tracking projects status and milestones.

The Information Technology Division celebrates diverse backgrounds and perspectives. We understand representation is essential to our success, which is why we strive to recruit and retain highly-skilled, compassionate team members. We aim to offer opportunities for advancement and foster an inclusive environment so all are valued and empowered to thrive. Please read more about the IT Division here:

For information about the Information Technology Division, click here.

Full-time, benefits eligible, permanent (probationary) position. This position is designated exempt under FLSA and is not eligible for overtime compensation.  Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is physically located at the SDSU Main Campus in San Diego.

Education and Experience

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Specialized Skills Required:

  • Demonstrated experience leading a team and monitoring work performance.
  • Experience with project management practices to ensure projects are tracked in the full life cycle from projections to close.
  • Experience reviewing and documenting operation processes to increase operation redundancy and cross-training.
  • Hand-on experience with project creating project proposals, estimates, timelines, and tracking projects status and milestones.
  • Demonstrated ability to complete a project plan and coordinate and track project details.
  • Methods and knowledge in tracking and monitoring tasks and work order completion times.

Preferred Qualifications

  • At least two years of experience leading and providing work direction for teams
  • Project Management certification (i.e., CPM, CAPM, CPM, PMP).
  • Experience in the use of ServiceNow or equivalent product as a user or coordinator.

Compensation and Benefits

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. Starting salary upon appointment is not expected to exceed $6,250 per month. 

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,693 - $8,489 per month. 

SDSU Vaccine Policy

In accordance with the California State University system wide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. Individuals are considered fully vaccinated for five months after their final dose of a two-dose COVID-19 vaccine or for two months after receiving the only dose of a single-dose vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated.

The individual hired into this role will be required to submit their completed vaccination documentation to the university’s secure online health portal prior to beginning work.  Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU’s COVID-19 testing program.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on July 13, 2022. To receive full consideration, apply by July 12, 2022. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Meracle Cothron at

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