Job Opportunities

Ticket Operations Coordinator (Administrative Support Coordinator I)

Apply Now Job no: 518545
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Athletics, Temporary, Full Time

Position Summary

OPEN TO CURRENT SDSU EMPLOYEES ONLY

The Department of Athletics, utilizing the services of over 150 employees, is responsible for the intercollegiate athletics program at San Diego State University.  Currently, there are 18 sport programs, approximately 550 student-athletes, and 17 offices in the department.  The offices include the following:  The Aztec Club, Administration, Athletic Medicine, Business Office, Compliance, Corporate Sales, Development, Equipment, Event Management/Facilities and Operations, Human Resources, Information Technology, Marketing, Media Relations, Strength and Conditioning, Student-Athlete Academic Support Services, Ticket Office, and Video.

Under general supervision of the Associate Athletic Director of Ticket Operations, the Ticket Office Assistant provides customer service and ticket sales duties in person and via the telephone.  Customer base includes current season ticket holders, SDSU students, SDSU faculty/staff, and the general public. Works on independent projects including, but not limited to, assistance with the outbound ticket sales team, seat relocation and additional seat requests to upgrade Aztec Club members for football, event creation for Archtics and Ascot systems, and phone messaging. Will serve in a supervisor role on select game nights for all ticketed events and be the designated representative for away football games.  

For more information regarding Athletics, click here.

This is a full-time benefits eligible, temporary position anticipated to end on or before June 30, 2023, with the possibility of reappointment and/or permanency. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on-campus at SDSU in San Diego.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite. 

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

 Preferred Qualifications

  • One year of customer service including cash handling duties 
  • Experience with Archtics/Ticketmaster and Ascot accounting systems

Specialized Skills

  • Ticket sales experience in an athletic ticket office environment
  • Proficient with Microsoft Word and Excel 
  • Effective interpersonal and verbal/writing skills

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $3,505 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $3,505 - $5,508 per month. 

SDSU Vaccine Policy

In accordance with the California State University systemwide policy, students, faculty, and staff must be fully vaccinated against COVID-19 or provide a valid medical or religious exemption in order to access campus. Individuals are considered fully vaccinated for five months after their final dose of a two-dose COVID-19 vaccine or for two months after receiving the only dose of a single-dose vaccine. Afterward a COVID-19 booster is required to continue to be considered fully vaccinated. 

The individual hired into this role will be required to submit their completed vaccination documentation to the university’s secure online health portal prior to beginning work.  Individuals with an approved medical or religious exemption on file with the university will be required to participate in SDSU’s COVID-19 testing program.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on October 3, 2022. To receive full consideration, apply by October 2, 2022. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Olma Javonillo at ojavonillo@sdsu.edu.

 

 

 

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