Type of Appointment: Full time, Probationary

Collective Bargaining Unit: Academic Professionals of California - Unit 4

Job Classification: Student Services Professional IB

Anticipated Hiring Amount: $4,269 - $4,859 per month

Work Hours: Monday – Friday 8:00am – 5:00pm

 

THE DEPARTMENT:

The Office of New Student Programs and Family Engagement is responsible for preparing entering students for academic and personal success by providing an effective transition to the university from the point of admission through the end of the students' first year. New Student Programs and Family Engagement provides information, communication and services to incoming students and their support system to orient them to the traditions, mission, philosophy, and culture of the campus and to make them knowledgeable about Cal Poly Pomona's opportunities, resources, challenges, and programs. New Student Programs and Family Engagement designs, plans, implements, and assesses mandatory online and in-person orientation events. The office is responsible for compliance with federal, state, CSU System and University requirements and the timely and accurate dissemination of information to students, parents, and campus constituents. New Student Programs and Family Engagement is housed within the Division of Student Affairs and reports to the Associate Vice President for Student Affairs/Dean of Students. New Student Programs and Family Engagement supports enrollment management and student success and retention, and institutional planning in conjunction with other campus constituents. The Division of Student Affairs strives for excellence through a shared student-centered philosophy and values of collaboration, inclusivity, integrity, innovation, and student-centeredness. In performing the duties assigned to this position, the incumbent is expected to consistently demonstrate attitudes and behaviors that are in keeping with the division's philosophy and values.

 

DUTIES AND RESPONSIBILITIES:

Orientation Programming Support

• Support the Orientation and Parent and Family professional staff in the implementation of up to 20 freshmen and transfer in-person and virtual student orientation programs, including but not limited to:
• Providing on-site supervision during orientation events, such as early morning set-up, check-in, group presentations, orientation leader activities, meal periods, campus tours, late-night programming, and clean-up.
• Provide professional and student staff with logistical support throughout orientation events
• Participating in orientation sessions, including moderating panels and campus partner presentations.
• Liaising with campus partners regarding orientation event participation.
• Providing exceptional customer service to all orientation attendees.
• Providing creative and innovative ways for students to develop a sense of belonging across the multiple modalities of orientation
• Support the development of workshops and/or programs through a culturally conscious framework to support our diverse student population

Project Research and Management

• Assist professional staff with researching orientation models and frameworks, including identity- centered, culturally relevant models, and supporting project management of orientation tasks, including but not limited to:
• Researching other campus orientation models
• Reviewing existing literature on cultural and identity-centered orientation practices
• Reviewing and updating orientation project management spreadsheet
• Ensuring orientation tasks and assignments are updated throughout the summer
• Supporting the development of orientation checklists for pre-event, day-of-event, and post- event

Administrative Support

• Support professional staff with communication and administrative tasks, including but not limited to:
• Implementing student communication plan via emails, social media, and phone calls.
• Assisting with the management of student and guest reservations, orientation holds, and fee refund processing.
• Supporting guest relations student staff with answering emails, phone, and walk-in guests.
• Supporting with event preparation, including preparing program materials.

 

QUALIFICATIONS

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level job‑related education may be substituted for the required experience.

 

Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures, and activities of the specific campus to which the position is assigned; and the basic principles, practices and major trends in the Student Services field to which assigned. Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; and establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.

 

Preferred Qualifications

• Enrollment in a Higher Education/Students Affairs Master's program (or related field) is preferred and knowledge of diverse populations.
• One year work experience in a student facing position in higher education
• Project management
• Detail-oriented
• Critical thinking and problem solving
• Innovative thinking
• Interpersonal communication
• Written and oral communication
• Event planning and management
• Collaborative work style
• Assessment and evaluation
• Ability to lead and motivate student staff.
• Knowledge of student development in learning theory and practices, with an emphasis on transition and retention
• Working knowledge of the University infrastructure, policies, and procedures.
• Understanding of commitment to diversity and mission of a CSU polytechnic university.
• Understanding of University academic and enrollment policies.

 

Equity, Diversity, and Inclusion

At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected, and can flourish to achieve their dreams of success.   We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community. More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website.

 

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California.   The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to https://calstate.policystat.com/policy/10899725/latest/.

 

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to https://calstate.policystat.com/policy/13813878/latest/.

 

CSU Classification Salary Range

This position is part of the APC bargaining unit. The CSU Classification Standards for this position are located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/Classification-Standards.aspx. The CSU Salary Schedule is located on the following site: https://www.calstate.edu/csu-system/careers/compensation/Pages/salary-schedule-documents.aspx. The classification salary range for this position according to the respective skill level is: minimum $4,269 and maximum $6,040 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

 

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  For more information, go to https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

   

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.

 

Security & Fire Safety 

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at: https://www.cpp.edu/pdfs/annual_security_report.pdf and https://www.cpp.edu/housing/documents/fire_safety_report.pdf.

 

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  For more information, see the Pay Transparency Nondiscrimination Provision poster.

 

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

 

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status.  We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement.

 

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.