CSUN’s Tseng College provides advanced professional education to undergraduate, graduate, international and midcareer students. With more than $34 million in revenue, the College is a leading provider of professional degrees, certificates and custom-designed programs. Known for its premier support services, the College employs an administrative staff of more than 65 full-time employees and over 25 part-time student administrative support assistants.

The College is nationally recognized for providing programs with formats, delivery modes and locations that address the needs and constraints facing working professionals and their organizations. It works closely with businesses, communities, agencies and international partners to design and deliver programs that meet unique organizational needs and goals. To learn more about Tseng College go to https://go.csun.edu/aboutCSUN.

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun.

Major Duties

Under the general supervision of the Assistant Dean and general lead direction of an assigned Program Manager (PM), the Program Coordinator takes responsibility for the coordination of all assigned programs, and provides various support for all stakeholders, staff, faculty, external partners, prospective students, current students, and administration. The incumbent provides support efforts that include but are not limited to, outreach, recruitment, presentations, application support, resolving issues, providing information, facilitating contact with other departments, student retention, logistics, reporting, data coordination, and record keeping.

• Provides an intentional “Continuum of Care” by proactively engaging with students and providing said support from application through to graduation for each assigned cohort.
• Works in close collaboration with an assigned PM to ensure that the students and the instructors in the Tseng College program find all services provided to be exceptional, and also find their working relationship with the employee to be supportive, professional, and effective.
• Maintains accurate and complete student data and recruitment, enrollment, and support records through database and spreadsheet management tools, such as SOLAR, CRM, Excel, Smartsheet, Tableau, and etc.
• Performs other duties as assigned.

*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://mycsun.box.com/s/wll2dgna3aftdos6by8v7wr1yhlipks7 

Qualifications

• Equivalent to graduation from an accredited four-year college or university; Bachelor’s degree in Sociology, Psychology, Guidance & Counseling, Public Relations, Communications, or a job-related field preferred.
• Equivalent to two (2) years of full-time, technical, analytical, or administrative experience; two (2) years of experience in operations, customer service, or project management, preferred.
• Experience in a college or university context, in supporting online programs, and in working with programs serving working adults/midcareer professionals strongly preferred. Experience with larger information systems, CRM software, shareware, web-based communication tools, digital marketing tools, social media, websites, and email all strongly preferred. Valid CA Driver’s License preferred.
• Additional experience in a job-related field may be substituted for required education, on a year-for-year basis.

Knowledge, Skills, & Abilities

• Working knowledge of general practices, program, and/or administrative specialty; budget management; budgets, policies, and procedures pertaining to the Extended Learning programs, student outreach, and student retention.
• Ability and specialized skills to: interpret, and apply a wide variety of policies and procedures; perform basic research and statistical analysis; analyze data and make accurate projections using business mathematics and basic statistics.
• Ability to; compile, write, and present reports related to program or administrative specialty; communicate effectively both orally and in writing; provide excellent customer service and represent the college in a professional manner; apply and demonstrate professional judgment and integrity; analyze problems, apply corrective action, and apply knowledge of university policies and procedures; and travel over 25 miles to off-site recruitment/information session locations.
• Proficient in using standard office and financial software (Microsoft Word, Excel, Outlook, and etc.).

Pay, Benefits, & Work Schedule

• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: Administrative Analyst/Specialist / 1038 / 1
• The anticipated HIRING RANGE: $3879 - $4823 per month, dependent upon qualifications and experience. The salary range for this classification is: $3879 - $7488 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• This is a Regular position with a one-year probationary period. 
• The position is currently hybrid (3 days in office, 2 days remote); however, this is subject to change based on student and/or operational needs.

General Information

• This job opening has been re-posted and will remain OPEN UNTIL FILLED..
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race or ethnicity, religion or religious creed, nationality, age, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, marital status, veteran or military status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.