Working Title

Basic Needs Stability Coordinator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Food+ Shelter+ Success

Appointment Type

This is a Temporary position with a duration of one-year from start date. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Permanent status may be earned in this position if it is renewed for four years without a break in service in accordance with collective bargaining agreement provisions period.

 

Time Base

Full time (1.0 FTE)

Work Schedule

8:00am - 5:00pm; Monday through Friday

Anticipated Hiring Range

$5,025.00 - $5,375.00 Per Month ($60,300.00 - $64,500.00 Annually)

Salary is commensurate with experience.

Position Summary

Reporting to the Director of Food+Shelter+Success, the Basic Needs Stability Coordinator, works with students to explore safe and affordable housing and food stability options, coordinates and implements the HOPE Response Team, and explores crisis resources in a way that promotes dignity, minimizes marginalization, advances Graduation Initiative 2025, and focuses on closing the educational equity gap for an ethnically and culturally diverse student population. The incumbent assesses student situations and provides helps identify on-campus resources to refer students for case management, problem solving, and support. The Basic Needs Stability Coordinator works closely with the case managers within the Dean-on-Call program and the Dean of Students Office to facilitate student stability during unexpected student crisis, including housing instability, food instability, and finite financial crisis situations. The incumbent supports students with requests and placement in Gator Crisis Housing, SF State’s short-term crisis housing program and connects with community partners through the Rapid Rehousing Grant program to refer complex student cases to local community resources. The incumbent facilitates outreach, education, and trainings for the campus community to increase visibility of housing, food, and financial security resources in a manner that promotes health equity, social justice, cultural humility, and diversity concepts. This position works closely with the financial aid literacy coordinator, the Dean-on-Call program, the Dean of Students Office, Housing, Dining, & Conference Services, Associated Students, First Year Experience Committee, Veteran’s Services, Disability Programs & Resource Center, and Career Services & Leadership Development. 

Position Information

Provide Direct Support for Students Experiencing a Current or Potential Housing Insecurity

• Facilitate assessments and problem-solving services with students experiencing a current or potential housing crisis to determine appropriate action and referrals.
• Provide short-term case management to support students with off-campus housing stabilization.
• Work collaboratively with on campus case managers to create a plan of action to address the current crisis and find longer term housing stability.
• Assist students in applying for on-campus emergency grant aid programs.
• When appropriate, provide referrals and warm hand-offs to established community-based organizations who facilitate rapid rehousing, coordinated entry, and emergency shelter entry services.
• Can serve as lead consultant on student cases and support to department staff and partners. 

FSS Team Leadership Involvement

• Lead meetings with rapid rehousing partners and serve as the main contact for the rapid rehousing referral process.
• Leads the coordination and implementation of the HOPE Response Team, collaborating closely with campus partners from the financial aid office, office of international programs, graduate studies, residential life, and the dean of student’s office.
• Leads the facilitation and implementation of the Basic Needs Initiative emergency funding program within the framework of Food+Shelter+Success. 

Designs Outreach, Education, and Community Connection

• Establish functional partnerships with city and county agencies, community, and faith-based organizations in order to effectively refer eligible students to off-campus rapid rehousing programs, emergency shelters, and wraparound case management.
• Facilitate partnerships with agencies who work to provide advocacy and support for renter’s rights.
• Facilitate presentations and trainings for student organizations, groups, classes, departments, and colleges.
• Works closely with Financial Aid to co-host financial literacy workshops and promote financial literacy courses to students who experience general financial anxiety around the cost of attendance.
• Conduct educational workshops for incoming and first-year students about housing related topics, such as: navigating the housing market, budgeting, maintaining healthy food security, roommate conflicts, financial literacy, etc.
• Ensure campus programs, outreach materials, and communications are sensitive and inclusive of housing, food, and financial insecurity.

Other Duties as Assigned

At All Times:

Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi–Cultural University (P30D).

Demonstrate safe work practices for oneself, others and the office environment. 

Minimum Qualifications

Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification.

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature;  interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Qualifications

• Master’s degree in student affairs, Public or Business Administration, Social Work, or related field.
• Experience in a multi-cultural, urban setting.
• Demonstrated ability to facilitate successful housing security services and supports to challenging housing environments.
• Knowledge of the Bay Area housing industry, trends, and all aspects of educational programming including: lease negotiation; roommate matching; marketing and publicity; and financial literacy.
• Demonstrated ability to use organizational skills to efficiently implement, coordinate, and evaluate student-facing programs.
• Experience working and developing partnerships with local community resources that enhance student success and housing security.
• Demonstrated ability in managing difficult and complex situations involving under-resourced and high-need students.
• Demonstrated effectiveness in working with college-aged populations while providing student services to communities with a diverse population of individuals, as well as from a wide variety of countries of origin, that include: multi-racial, multi-ethnic, and multi-cultural identities; multi-gender, lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) identities; students with disabilities; and students with a myriad of beliefs.
• Demonstrated ability to develop a strong working knowledge of campus, local community, and private health and welfare resources.
• Demonstrated ability to work collaboratively with campus departments including the Office of Student Life/Dean of Students, Housing Office, First Year Experience, Residential Life and Case Management Teams.
• Core Competencies – embody the following competencies:
  • Bias toward collaboration and teamwork.
  • Effective oral, written and nonverbal communication skills Customer/Client Focus with an emphasis in problem solving and resolution.
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
  • Diversity and inclusion

Environmental/Physical/Special

Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staffs. Some evening and weekend hours may be required.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions.  SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU).  CSU is a state entity whose business operations reside within the State of California.  Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.  While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.