Job Summary

Reporting to the Director for Residential Life, the Conduct Coordinator assists with the coordination and the administration of the student conduct process for University Housing Services. The Conduct Coordinator is responsible for the investigation and adjudication of alleged violations of the University Housing Services License Agreement, behavioral and community standards and in some cases the Student Conduct Code.

Under the general supervision of the Assistant Director for Conduct and Community Standards, the Conduct Coordinator will receive incident reports of alleged violations and will perform investigations, adjudicate cases and recommend outcomes. The nature of the work performed by the Conduct Coordinator is highly sensitive and requires interpretation of CSU, SJSU and University Housing Services policies and procedures. This position maintains and monitors the student conduct database and performs administrative tasks including producing reports.

Key Responsibilities

• Adjudicates and assigns individual and organizational Conduct cases in accordance with University Housing Services, SJSU and CSU policies.
• Receives and investigates reports of alleged non-academic misconduct from incidents occurring within the residence community, Adjudicates alleged violations of the UHS license agreement and community standards.
• Assignments, investigations, adjudication, sanctions and follow up.
• Independently manages assigned cases from inception through completion ensuring compliance with timelines, due process, and policies.
• Conducts informal and formal proceedings concerning alleged violations.
• Provides oversight for and advises UHS Student Conduct Boards.
• Respond to questions (via telephone calls, emails, and in-person), analyze and solve problems.
• Consult with staff and administrators on potential alleged violations and provide guidance and resources.
• Assist in the supervision of student assistants working to support the conduct process for University Housing Services.
• Creates and develops training, workshops, and sanctions to support the prevention and outreach efforts.

Knowledge, Skills & Abilities

• Demonstrated knowledge of the Student Affairs profession, student development theories, and “best practice” in student conduct.
• Demonstrated knowledge of application of educational approach to student conduct in a university and college housing setting.
• Demonstrated ability in advising students on complex student-related matters, particularly regarding issues where conflict or sensitive referrals are involved.
• Demonstrated ability to maintain confidentiality and appropriately handle sensitive interactions with students, faculty, staff, administrators, and external agencies.
• Demonstrated working knowledge of software applications: work processing, spreadsheet, database management
• Computer skills necessary to develop publications, produce reports and maintain the front end of a database
• Demonstrated ability to analyze complex situations accurately and adopt effective courses of action
• Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions
• Demonstrated strong written and oral communication skills including the demonstrated ability to effectively present information and respond to questions from students, faculty, staff, administrators and external agencies.
• Demonstrated ability to apply professional judgment in determining notification to appropriate administrators concerning student behavior.
• Demonstrated ability to function well independently as well as part of a team.
• Demonstrated ability to use independent judgment, critical thinking skills and analytical skills.
• Ability to learn and use student conduct databases (e.g., Maxient).
• Demonstrated working knowledge of software applications: work processing, spreadsheet, database management.
• Thorough knowledge of methods, procedures and practices; English grammar, business writing, punctuation and spelling.

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
• Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling

Preferred Qualifications

• Master’s Degree from an accredited institution    
• 1 to 3 years of professional experience in residential life or student conduct
• Experience adjudicating individual conduct and an understanding of the role of student conduct in a public university
• Experience in conflict resolution, restorative justice or mediation
• Experience developing workshops, sanctions or programs
• Demonstrated experience working with students in crisis situations
• Experience problem solving, interviewing and investigation     

Compensation

Classification: Student Services Professional IV
Anticipated Hiring Range: $6,019/month - $6,257/month
CSU Salary Range: $6,019/month - $8,585/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).