User Experience Designer
(Analyst/Programmer - Career)

Compensation and Benefits

Anticipated Hiring Salary Range: $5,000 - $5,400 per month

Full CSU Classification Salary Range: $4,912 - $12,124 per month

• This is a full-time, probationary, exempt position.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Working under the direction of Director of Planning and Digital Transformation, the Analyst/Programmer will be an integral part of the Digital Transformation team at Fresno State, dedicated to enhancing the digital user experience across all campus applications and technology services, including web, mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions. The UX Designer will collaborate with cross-functional teams, including campus stakeholders, to deliver user-centered solutions that align with the University's digital transformation initiatives. This role requires a creative and analytical individual who will use effective communication to facilitate the requirements gathering, execution and completion of projects.

Key Qualifications

• Ability to conduct needs assessments and user research, including interviews, surveys, focus groups, and data collection.
• Ability to create sketches, proofs, prototypes, mock-ups, wireframes, user journey maps, and other visual aids.
• Experience with interaction designs and ability to troubleshoot using HTML, CSS and comparable languages.
• Proficiency in design and prototyping tools such as Sketch, Adobe XD, Figma, or similar.
• Strong understanding of user-centered design principles and methodologies.
• Working experience with the design, administration, and support of enterprise Web Content Management platforms; such as: Omni Web CMS.
• Working experience with the design, administration, and support of enterprise Mobile App platform(s); such as: Modo Labs.
• Ability to evaluate the efficacy of prototypes and projects through usability testing and feedback collection and iterate on designs based on user feedback.
• Knowledge of accessibility testing in accordance with Section 508 of the US Rehabilitation Act and the W3C Web Accessibility Initiative (WAI) and analyzes results.
• Ability to maintain effective working relationships with people of diverse backgrounds and collaborate across organizational lines.
• Experience in using problem-solving skills and seek to optimize data for the best possible outcome.
• Excellent interpersonal and communication skills to communicate ideas to developers.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education and Experience

• Bachelor's degree in UX Design, Human-Computer Interaction, Graphic Design, or a related field.
• 2 or more years of working experience in Web AND Mobile App design.
• Minimum of 2 years of experience in UX design, preferably in a Higher Education IT environment.
• A portfolio showcasing a range of UX design projects and case studies.
  • Preferred Skills:
    • Master’s degree in UX Design, Human-Computer Interaction, Graphic Design, or a related field.
    • Working experience with Modern Campus/Omni Web Content Management System.
    • Working experience with Modo Labs (Mobile App) Platform.
    • Experience in supporting High Impact Practices, such as Project-based Learning and Internship programs.
    • Excellent emotional intelligence and self-awareness.
    • Excellent ability to work and communicate with technical and non-technical audiences.

Department Summary

Technology Services provides administrative information services, core services, and desktop support to the Fresno State community. Our department consists of a well-trained team of individuals dedicated to providing effective technology and quality services and support that are integrated into the daily activities of the entire campus. 

Deadline & Application Instructions

This position is open until filled with an initial application review date of September 2, 2024.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references.

Fresno State

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity Information

California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.  Questions may be sent to hr@csufresno.edu.

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter.

Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)