Working Title: Student Support Coordinator
Classification Title: Student Services Professional II
Posting Details
Priority Application Deadline (Posting will remain open until filled): Sunday, September 29, 2024 @ 11:55pm PST
Position Summary
Under the general supervision of the Dean of Undergraduate Studies, the Student Support Coordinator (Coordinator) helps support students through all aspects of their program, from application, registration, academic and career advising, and degree completion. The incumbent will support programs in the Office of Undergraduate Studies (UGS), with a primary focus on the GE Honors Program. In addition, they support aspects of program administration as assigned, such as program event planning, processing applications and recruitment/off-campus visits, scheduling courses, advising students and student groups, website and social media maintenance, giving presentations and workshops related to student success, and hiring and supervision of student assistants. The person in this position uses generally accepted advising skills to support individual students, administer to program processes, and to develop new approaches to meet specific program needs.
The Coordinator will interact and collaborate with related departments across campus, including Academic Advising, Bursar, Financial Aid, Registrar, Admissions, and other areas as appropriate.
The potential may also arise for this position to travel in order to coordinate and/or lead service-learning field trips for students over winter, spring, and/or summer breaks.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $4,841 per month - $5,351 per month; commensurate with the candidate's education, experience, skills, and training.
CSU Classification Salary Range: $4,841 per month - $6,884 per month
Best-in-class Benefits: Click here to learn more
CSU Total Compensation: Click here to learn more
Recruitment Type: Regular (Probationary)
Work Hours: Monday - Friday 8:00am - 5:00pm. Ability to adjust working schedule to occasionally include evenings and weekends as needed. Position works on-site.
The General Education Honors Program at Sacramento State offers qualified and highly motivated students an opportunity to have a challenging, innovative, and stimulating learning experience.
Through small class sizes (around 25 students), students experience classroom settings which promote discussion, integrative learning, and a global perspective. The Honors Program is open to incoming freshman and transfer students.
For more information please visit our website at: https://www.csus.edu/undergraduate-studies/honors-program/
Knowledge and Abilities:
Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.
Experience:
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
Education:
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
Required Qualifications
1. Demonstrated success working in an advisory capacity with undergraduate students in post-secondary institutions.
2. Demonstrated success working with diverse populations defined by race, ethnicity, social class, and age.
3. Equivalent to one year of experience in professional student or academic services.
4. Success in academic advising demonstrated by academic degree completion or equivalent experience.
5. Demonstrated success in collaborating with faculty and staff.
6. Demonstrated success in cross-divisional collaboration.
7. Working knowledge of the academic practices, procedures, and activities of undergraduate programs, including knowledge of organizing students' programs and events.
8. Demonstrated ability to maintain a high level of confidentiality.
9. Demonstrated ability to collaborate and communicate effectively with faculty, students, and staff from diverse ethnic, cultural, and socio-economic backgrounds.
10. Demonstrated ability to establish and maintain cooperative working relationships with faculty, Administrators and staff, students, and others in committee and student advising, and community contacts.
11. Demonstrated ability to make decisions using sound judgment and carry through actions having implications with regard to other program and service areas.
12. Ability to apply policies and procedures.
13. Demonstrated ability to prepare and give presentations to students, faculty, administrators, and the community at large.
14. Demonstrated ability to work independently on assigned tasks without direct supervision.
15. Demonstrated ability to use MS Office Suite.
16. Demonstrated ability to work with school-based record/data systems/software (example: CMS)
17. Demonstrated history of regular attendance and positive performance evaluations.
18. Thorough knowledge of correct English grammar, spelling, and punctuation with excellent written and oral communication skills.
19. Ability to travel to high schools and community colleges to participate in recruitment activities.
20. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community
21. Ability to train and provide lead work direction to others (i.e. student employees).
22. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.
Work Schedule Requirements:
23. Ability to work a flexible schedule including evenings, weekends and holidays as needed.
Conditions of Employment:
- Ability to pass a background check
Preferred Qualifications
24. Knowledge of University policies and procedures related to the Sac State GE Honors Program.
25. Experience advising in a General Education Honors Program.
26. Experience or ability to present specialized GE Honors workshops.
27. Experience working with students considered to be “at promise.”
Documents Needed to Apply (2)
Failure to upload required documentation may result in disqualification.
About Sacramento State
Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission:
“As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success; teaching, research, scholarship and creative activity; justice, diversity, equity and inclusion; resource development and sustainability; dedicated community engagement, and wellness and safety.
As evidenced by the values embedded in our Hornet Honor Code, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the Why Sac State? page.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html.
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu.
Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
COVID19 Vaccination Policy
Effective May 2023, per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.
Out of State Employment
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Eligibility Verification
Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.