Job Summary

Reporting to and receiving direction from the Associate Registrar for Undergraduate Graduation Evaluation, the Degree Progress Graduation Evaluator independently manages complex tasks related to graduation candidacy verification, degree processing, and awarding. This role involves auditing and analyzing student progress in meeting Title 5, CSU, and University requirements for undergraduate degrees, requiring a high level of professional judgment. Serving as a liaison to college success center advisors and campus departments, the Degree Progress Graduation Evaluator provides essential degree-related information to support effective advising on university, major, minor, residency, and honors requirements. The Degree Progress Graduation Evaluator serves students by offering information regarding policies and procedures, suggesting actions, and developing and recommending solutions to address issues. The role’s primary objective is to provide accurate and helpful information, fostering positive relationships while ensuring students meet their graduation requirements efficiently.

Key Responsibilities

• Evaluates student’s eligibility to graduate by auditing a student’s compliance with degree requirements based on established Title 5, CSU, and University policies and procedures
• Provides appropriate solutions to satisfy outstanding requirements while explaining relevant policies, regulations, and procedures. Refers students to other academic units when appropriate
• Provides comprehensive advice to students on complex and sensitive issues relevant to transfer credit and graduation requirements (GPA, GE, catalog rights, etc.)
• Works with academic departments and the advising center to ensure that requirements enforced in the degree progress report accurately reflect general education and major requirements at SJSU
• Advises students, staff, and faculty with understanding students’ degree progress reports, including adding course substitutions and exceptions to the MyProgress Report
• Collaborates with the Admissions Office and Articulation Officer to resolve transfer credit and articulation issues
• Evaluates transcripts and posts transfer credits for students who have applied for graduation

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner
• Ability to interpret complex CSU and SJSU policies related to transfer credit, GE, catalog rights, GPA, etc.
• Working knowledge of software applications: word processing, spreadsheet, database management
• Ability to perform accurately in a detail-oriented environment
• Ability to handle multiple and complex work priorities, organize and plan work and projects
• Ability to reason logically and analyze and solve organizational and operations problems of one or several program areas and recognize specific college needs
• Ability to maintain confidentiality and appropriately handle sensitive communications with students, parents, employees and external agencies
• Ability to interpret and apply program rules and regulations
• Ability to advise students individually and in groups on routine matters when required
• Ability to use tact and sensitivity to ensure students’ understanding of complex information
• Familiarity with FERPA and data security best practices
• Strong oral communication and critical thinking skills
• Must possess excellent customer service and public relations skills
• Ability to prioritize and effectively utilize time management skills in daily tasks

Required Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
• Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience

Preferred Qualifications

• Earned Bachelor’s Degree
• Four years of professional work experience in a higher education environment in areas of operations such as records, graduation, admissions, advising in a large size institution
• Experience in involving data review and analysis in a fast paced environment

Compensation

Classification: Student Services Professional II
Anticipated Hiring Range: $4,841/month - $4,878/month
CSU Salary Range: $4,841/month - $6,884/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: September 10, 2024 through September 24, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).