Salary and Benefits

Salary Range: $4,269.00 per month to $6,040.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,269.00 per month to $4,706.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Student Services Professional 1B

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

This is a full-time, temporary live-in position through November 1, 2025 with the possibility of reappointment not to exceed three (3) years from date of hire.

Serving as a student-facing member of the Division of Student Affairs, the work of the Assistant Care Coordinator (AAC) is structured to support the Mission, Vision, Values and Strategic Priorities of the university. Employed by the Department of University Housing and Residence Life (UHRL), the AAC is a full-time, temporary live-in position. The duration of this temporary appointment cannot exceed three years from the date of hire. The AAC at Cal State East Bay is expected to initiate “high-touch” front-line interaction with students as they develop formal and informal relationships. They are expected to build communities that focus on student learning and development, supporting student needs, and inclusivity for all students. The AAC will support and work with their supervisor and team leader(s) in managing the functions of their assigned residential area. This role will not conform to a standard 9:00 AM to 5:00 PM work day, rather it requires the individual to work evenings and weekends to best meet the needs of the community. The AAC will work closely with their team leader(s) and supervisors to support the following in their residential area: crisis response centering around student support, low level student conduct, student leadership, curriculum implementation and supporting student success. In addition, the AAC assists in the overall development and implementation of Student Housing and Residence Life programs and services.

Responsibilities

 Case Management and Student Conduct:

• Assist in assessing and addressing student concerns and crisis situations.
• Serve in the professional on-call rotation - this position requires working variable hours, including late night and weekend hours.
• Ensure the safety and security of all members of the residential community.
• Provide coordinated support for students in need as advised by the university’s Care Team.
• Support emergency and crisis needs that may arise on either department or campus level, inclusive of any protocol activation including the Emergency Operation Center.  
• Assist in providing support and resources to residents experiencing academic difficulties and/or personal challenges in areas such as: interpersonal relationships, food insecurity, housing insecurity, identity development, adjusting to college, etc. As needed, the AAC will refer students to appropriate university and/or community resources. 
• Respond to the needs and concerns of residents in a conscientious, appropriate, and timely manner. 
• Assist in resolving community related concerns (roommate conflicts, community incidents, etc) utilizing effective interpersonal skills, fact gathering, and analytical skills to determine the severity of the situation and consult with the supervisor or team leader on more complex issues, as needed, on the appropriate measures to take and resources to use in order to resolve it. 
• Ensure students understand University Policies, UHRL Policies, and the UHRL license agreement. 
• Assist in addressing policy violations as needed. 
• Serve as a conduct officer for low-level policy violations within University Housing and Residence Life and refer more complex and higher-level cases to Area Coordinators, as appropriate. 
• Assist in implementing conduct sanctions utilizing an educational approach.
• Maintain confidential records as defined by FERPA, Clery, Title IX, and the CSU Executive orders.
• Provide University Housing and Residence Life leadership team members with accurate, detailed, and timely information related to student crises and community incidents.
• Utilize conduct software as trained and directed.
• Consult with Residence Life professional staff about student medical, physical, and mental health related concerns.
• Consult and collaborate with campus partners regarding student concerns as needed. 

Residential Curriculum/Student Learning/Student Success:

• Assist in the implementation of the department’s residential curriculum meant to support student learning and success. 
• Support student staff/leaders in understanding the department’s learning goals and outcomes.
• Assist in providing training and support to student staff/leaders to ensure successful implementation of curriculum strategies. 
• Demonstrate learning-centric approaches when working with students and student staff.
• Assist in ensuring residential life programs and services align with the department’s learning goals and outcomes.
• Assist with the on-going assessment of the department’s residential curriculum including providing/collecting on-going feedback to better implement strategies.
• Support student success in alignment with CSU and university goals and initiatives.

Leadership Development:

• Assist in providing leadership development and work direction for Senior Resident Assistants and Resident Assistant in the designated residential area.
• Assist in facilitating weekly team meetings and regular leadership development activities with student staff in the designated residential area.
• Assist in coordinating monthly all-staff meetings that provide on-going professional development opportunities.
• Assist in providing on-going feedback to student staff/leaders.
• Assist with the recruitment, selection, and placement of student staff/leaders.
• Assist with the development and implementation of on-going training and professional development opportunities for student staff/leaders.
• Assist in advising the Residence Hall Association with support from the Assistant Director of Residence Life 

Housing Operations Processes/Administration:

• Provide support for the day-to-day operations of the designated residential area. 
• Follow up on building maintenance concerns as needed.
• Assist with completion of room changes, move-ins and move-outs for residents throughout the year including submitting completed paperwork to the appropriate Housing staff.
• Assist with Housing processes, including Roommate Agreements and Health and Safety checks.
• Support delivery of any confidential written correspondence to residents.
• Assist with tracking area expenses and budget for the assigned residential community. 
• Complete expense reports for departmental purchases made with a university P-Card.
• Submit reports as requested (on-call morning reports, annual area report, etc.)
• Support overall operational needs for University Housing and Residence Life.

Other Duties and Support Functions:

• Promote team collaboration among all University Housing and Residence Life student and professional staff.
• Participate in the creation, implementation, and assessment of departmental procedures, initiatives, and services to ensure they align with the department’s mission, vision, and goals.
• Represent Residence Life on designated department committees as needed.
• Represent the department during University events including Preview Day, Admitted Students Day, Orientation, etc.
• Represent the department on designated university committees as needed.
• Perform other duties as assigned by the Director and/or designee.

Minimum Qualifications

Experience:

• Equivalent of one (1) year of experience in professional Student Services work at the entry trainee level.
• Equivalent amounts of graduate level job-related education may be substituted for the required experience.

Education:

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
• Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Knowledge and Abilities:

• Working knowledge of the methods and problems of organization and program management.
• Research and interviewing techniques.
• Principles of individual and group behavior.
• The ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned.
• Knowledge of basic principles, practices and major trends in the Student Services field to which assigned.
• Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation.
• Ability to interpret and apply program rules and regulations.
• Gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations.
• Present clear and concise information orally and in written reports.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.

Required Qualifications

• Thorough knowledge of English grammar, business writing, punctuation and spelling.
• Ability to compose and appropriately format correspondence and reports.
• Knowledge of practices, procedures and activities related to student Residential Life programs.
• General knowledge of interviewing and counseling techniques, and ability to listen and reason logically.
• General knowledge of group facilitation, oral presentation and public speaking skills.
• Ability to rapidly acquire a general knowledge of overall operation, functions and programs of Cal State East Bay.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data.
• Ability to maintain dignity and self-control in stressful situations; and ability to respond to emergency and crisis situations.
• Ability to establish and maintain cooperative working relationships with students, staff, faculty, administrators, and private and public agencies.
• Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior.
• Ability to perform accurately in a detail-oriented environment, and to handle multiple work priorities, organize and plan work and projects.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Excellent oral and written communication skills
• Excellent customer service and public relations skills.
• Ability to live on-campus and assume 24-hour on call duty on a rotating basis.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director.

Responsibilities of the CSA include:
• Report all alleged Clery Act Crimes in a timely manner
• Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form
• Complete annual training requirement    

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.