Job Summary

Reporting to the Director of Financial Aid and Scholarships Office and receiving work lead direction from the Assistant Director of Scholarship Programs, the Scholarship Analyst supports the San Jose State Scholarship Program by assisting in the implementation, administration, and monitoring of programs, processes, and communications. This position is responsible for maintaining applicant and scholar information, providing information and resources to both internal and external customers, and providing general administrative support to the office. This position also provides operational support to the Operations and Customer Service for the Financial Aid and Scholarship Office.

Key Responsibilities

• Utilize and update FileMaker Pro layout to ensure proper student data import supporting Blackbaud
• Manage, analyze, and operate weekly data import files of all students/applicants and faculty/staff using PeopleSoft module to maintain proper operation of the scholarship platform.
• Troubleshoot with technical staff to manipulate queries for Blackbaud student data import files.
• Manage, develop, and maintain the SJSU Scholarship platform, Blackbaud, of all criteria, applicant questions, review groups, references, communications, and award history
• Analyze and implement new features and functionality resulting from upgrades and new releases from Blackbaud
• Coordinate and evaluate new scholarship applications in the online scholarship application platform to provide a standardized format for the core elements common to all applications
• Respond to departmental scholarship email inquiries in a timely and efficient manner
• Sends and receives routine correspondence
• Assists the Assistant Director with ongoing projects related to the scholarship process and timely implementation and completion
• Prepares and ensures that all donor direct checks are logged in the FileMaker database
• Maintains general knowledge of all federal and state Financial Aid programs including grants, loans and work-study with ability to explain the processes

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner
• Thorough knowledge of English grammar, business writing, punctuation, and spelling
• Ability to compose and appropriately format correspondence and reports
• Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections
• Working knowledge of software applications, such as word processing, spreadsheets, graphics, and database management.
• Ability to learn PeopleSoft and use a broader range of technology, systems, and packages 
• General knowledge of applicable university policies and procedures
• Working knowledge of budget policies and procedures
• Ability to perform accurately in a detail-oriented environment
• Ability to handle multiple work priorities, and organize and plan work and projects
• Ability to coordinate and prioritize multiple administrative and clerical tasks for a variety of policies and procedures where specific guidelines may not exist
• Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
• Strong oral communication skills. Must possess excellent customer service and public relations skills

Required Qualifications

• A Bachelor's degree and/or equivalent training
• Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• Bachelor’s degree
• Two (2) years of professional work experience in student services or related field
• Two (2) years of experience in a high-volume setting providing excellent customer service in higher education or related environment
• Detailed knowledge of databases (i.e.: SIS, Banner, PeopleSoft, FileMaker Pro, Excel Spreadsheet) or comparable databases
• Strong written and oral communication skills

Compensation

Classification: Administrative Analyst/Specialist – Non-Exempt
Anticipated Hiring Range: $5,250/month - $5,725/month
CSU Salary Range: $3,879/month - $7,488/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: September 25, 2024 through October 10, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).