Job Summary

Reporting to the Director of Graduate Admissions & Program Evaluations (GAPE), College of Graduate Studies, the Evaluation Specialist is responsible for coordinating and executing the communication plan and evaluation of all new and continuing graduate students, including blended program students, attempting to complete Title 5, CSU and University graduate admissions and degree requirements. The Evaluation Specialist evaluates complex academic records/credentials of students applying for admission to the university and/or graduate programs or for graduation. The Evaluation Specialist’s responsibilities include the evaluation of complex policy and exceptions, SEVIS requirements, international records or non-standard college transcripts and to serve as a resource person to Graduate Program Evaluators. These responsibilities also include presentations regarding policy and practice, project coordination, and specialized support for the GAPE office. In addition, the position conducts international and domestic graduate admissions evaluation and graduation assessment, ensures timely visa processing, coordinates the practice of upholding all policies set by the Director of GAPE, and actively collaborates with other university staff involved in various aspects of admissions and records processing to ensure that interrelated processes are completed in a timely manner. The objective in all interactions is to streamline operations, provide excellent customer service, communication, and establish cordial and collegial relationships with those contacting the GAPE Office.

Key Responsibilities

• Assess and evaluate academic records of graduate international and domestic applicants for admission to the university, including the support of blended programs.
• Evaluate and certify complex credentials and transcripts for international and domestic applicants; process credentials based on established graduation and admissions guidelines and policies; ensure authenticity of documents; evaluate credentials for graduate programs.
• Review and verify that appropriate documents have been submitted by the applicant to determine the applicant’s admission eligibility under the various Chancellor’s Office and campus regulations and procedures.
• Evaluate and assess eligibility for advancement to candidacy and graduation.
• Prepare and transmit individualized evaluations of transfer credit; advise on fulfillment of remaining requirements for graduation; perform graduation evaluation.
• Provide training and instructional presentations on international evaluation.
• Maintain computerized student files, applications and credentials; verify, add, delete and correct permanent student records.
• Inform students of admissions/graduation acceptance/denial; generate necessary correspondence.
• Process and review applicants for clear and conditional admissions.
• Determine eligibility and process documents, I-20 visas and admissions letters for admitted students.
• Serve as designated school official (DSO) for SEVIS reporting and compliance processes for graduate students.
• Work in collaboration with other campus units including International Student Advising (ISA) and the SEVIS Coordinator to ensure that applicants are processed accurately and in a timely manner.
• Interpret department policies; recommend change to policies and/or procedures to supervisor.

Knowledge, Skills & Abilities

• Knowledge of methods, procedures, practices and activities of international admissions
• Ability to interpret and apply program rules and regulations
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus
• Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools
• Ability to perform accurately in a detail-oriented environment; Plan and execute multiple work priorities, organize and plan work and projects; Show attention to detail, accuracy, and thoroughness
• Ability to maintain an understanding of the academic year calendar and processing cycles that affect the workflow of the Graduate Admissions and Program Evaluations unit and the Enrollment Services department
• Ability to identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices
• Ability to advise students individually and in groups on complex student-related matters
• Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions
• Thorough knowledge of the principles of individual and group behavior; general knowledge of individual counseling techniques
• Ability to adapt and maximize productivity through use of appropriate tools (e.g., student database programs, imaging equipment); planned training and performance initiatives; research, adapt, and develop resources that create timely and efficient workflow
• Ability to analyze complex situations accurately and adopt effective courses of action
• Ability to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related
• Three years of progressively responsible professional student services work experience. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling

Preferred Qualifications

• Master's degree in Higher Education, Counseling, Behavioral Sciences, Organizational Change, or related field
• One year of full-time experience in a graduate admissions or records office working directly with graduate students and evaluations
• One year of direct exposure working with international students, international evaluations, etc.
• One year of direct exposure advising college students
• Demonstrated excellent verbal and written communication skills

Compensation

Classification: Student Service Professional III
Anticipated Hiring Range: $5,417/month - $5,590/month
CSU Salary Range: $5,276/month - $7,517/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: September 23, 2024 through October 7, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

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