Access Services System & User Account Services Specialist

Library
Job #543195
Close Date: Tuesday, November 12, 2024

 

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

 

(Job #543195) Library Services Specialist IV, Access Services System & User Account Services Specialist, Salary Range: $4,408 - $5,500. This is a full-time, benefited/non-benefitted, non-exempt, 12-month pay plan permanent position with a one-year probationary period in the Library. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits.

 

Position Summary:

The Access Services Systems & User Account Services Specialist (LSS IV) leads circulation systems and user account services for the Library’s Access Services systems, overseeing the configuration, streamlining, and problem-solving for resource sharing systems, as well as, circulation and ID production systems, and is key to planning and implementing associated policies, services and optimizing workflows.

Working in a team environment, the Access Services Systems & User Account Services Specialist collaborates well with colleagues, directs and provides on-site high-quality customer service at the main circulation desk during regular business hours, and excellent communication.

The Access Services Systems & User Account Services Specialist oversees user management functionality in the Alma Library Management System environment, plans and implements group policies, and manages the user notification system. The Specialist coordinates with ITS and other campus partners to ensure the accuracy of user account data and its integration and syncing with campus systems (PeopleSoft, ID Flow,, etc.), and various user groups access appropriate library resources.

This position opens the library Tuesday - Friday 7:15am - 4:15pm, and Saturday 10:45am - 7:15pm when class is in session. During intersessions, the work schedule may change to Monday - Friday 7:45am - 4:45pm. May be asked to open or close on occasion, and work extended hours during finals.

 

Key Responsibilities:

 

Systems and Workflow

Manages all aspects of Alma fulfillment, ID Flow, Rapido, and ILLiad configuration and customization including settings, forms, notices, and optimizing workflows with add-ons and web pages. Plans and implements resource sharing services in collaboration with Ex-Libris/Clarivate, OCLC, ITS, and consortial or library partners. Evaluates resource sharing systems and implementations for opportunities to improve library services and collaborate with partner institutions. Manages user account functionality in Alma, ensuring the integrity of user data, user groups, associated loan and item policies. Oversees and resolves billing questions and disputes in coordination with the Faculty Lead for Access Services. Collaborates with the Information Resources Management team to implement front-end facing discovery services related to resource sharing services, and collectively integrate workflows and problem solve. Implement policy settings as determined in collaboration with the Access Services Lead.

Resource Sharing

Oversees day-to-day ILL operations and directs resource sharing processes in the absence of the Resource Sharing and Information Specialist and Lead for Access Services. Develops and implements policy guidelines for loan conditions, item availability, and resource sharing eligibility with approval of the Faculty Lead and Library Dean. Troubleshoots problem requests and citations, verifies bibliographic information and conducts searches related to requests using library and discipline-specific databases. Generates and tracks appropriate fees for lending services working with the University Business Services, the Faculty Lead, and the Library Dean. Resolves billing disputes.

General Access Services Functions

Coordinates Access Services operations and workflows in collaboration with library staff and student assistants. Participates in customer-facing operations, including processing and circulating materials, answering questions at the front desk during business hours, and ID production. Participates in planning and developing unit goals and objectives utilizing knowledge of operations, policies, and best practices. Collaborates with appropriate library and university personnel to troubleshoot and resolve customer service issues, mitigate unusual occurrences, and support emergency situations. Supports extended hours as directed and provides backup staffing during evenings, weekends, absences, or busy periods.

 

Knowledge, Skills, and Abilities Associated with this Position Include:

 

As listed in Classification Standards:

 

• Comprehensive and in-depth knowledge of library operations in assigned library unit(s) or department and its relation to overall library operations.
• Comprehensive and in-depth knowledge of assigned unit’s or department’s principles, policies, practices and procedures and their relationship to overall library functions and other units, and the ability to apply this expertise and judgment to address unique problems.
• Comprehensive knowledge of external on-line databases, systems and resources and trends pertaining to assigned functional area, including expertise in searching strategies.
• Comprehensive knowledge of national and institutional standards pertaining to copyright and intellectual property protection and the ability to apply this knowledge to ensure full compliance with legal requirements. 
• Expertise in most aspects of the library’s automated and on-line catalog systems, including database maintenance functions.

 

As related to the major responsibilities for this position:

• Strong leadership and team-building skills;
• Strong service orientation;

Knowledge of:

• Accepted interlibrary loan policies and procedures;
• The circulation and user management functions of an integrated library system;
• Systems and applications supporting resource-sharing operations;
• Access services operations in a library environment.

 

Ability to:

• Provide expert and outstanding customer service to all patrons and work with the public constructively and positively;
• Communicate clearly and effectively with a diverse patron population and colleagues;
• Efficiently troubleshoot and resolve customer service issues;
• Lead and manage complex projects;
• Provide lead work direction to students;
• Establish and maintain cooperative working relationships within and outside the library;
• Work independently to solve complex problems;
• Learn and apply policies and procedures in areas of responsibility;
• Assess request workflows and prioritize tasks in order to meet deadlines;
• Coordinate and provide expert guidance for resource-sharing activities;
• Gather and analyze data for assessment and long-range planning;
• Maintains confidentiality of records as required by Library and University policy;
• Carry out library and campus-wide safety/emergency policies and procedures.

 

Minimum Qualifications:

The required minimum qualifications for entry into the Library Services Specialist classification are completion of a high school education or equivalent certification plus two or three years of related library and/or clerical experience or an equivalent combination of experience and education. Advancement through the skill levels, or placement at a higher skill level, for this classification, is based on the level of job function and skills required to perform that level of job function.

 

Application Procedure: To apply, qualified candidates must electronically submit the following materials by clicking the Apply Now button:

• Letter of Interest
• Resume or Curriculum Vitae
• Contact information for at least three professional references

Application Deadline: The deadline to submit application materials is 11:55 p.m. on Tuesday, November 12, 2024.

Any inquiries about this recruitment can be directed to careers@humboldt.edu or Cal Poly Humboldt’s Human Resources Office at (707) 826-3626.

We acknowledge that Cal Poly Humboldt is located on the unceded lands of the Wiyot people, where they have resided from time immemorial. We encourage all to gain a deeper understanding of their history and thriving culture. As an expression of our gratitude we are genuinely committed to developing trusting, reciprocal, and long lasting partnerships with the Wiyot people as well as all of our neighboring tribes. Cal Poly Humboldt was the first campus in the California State University system to offer a stand-alone major in Native American Studies.

Cal Poly Humboldt is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

 

Working in the state of California is a condition of employment for this position. Even if part or all of an employee's assignment can be performed remotely, the employee must maintain a permanent residence in the state of California. The employee must be able to accept on-campus work assignment, as assigned, and come to campus when needed.

CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measure established by each campus. The systemwide policy can be found at CSU Vaccination Policy and any questions you have may be submitted to hr@humboldt.edu.

Cal Poly Humboldt hires only individuals lawfully authorized to work in the United States. This position may be considered a “Campus Security Authority”, pursuant to the Clery Act, and is required to comply with the requirements set forth in CSU Executive Order 1107 a condition of employment.

CAL POLY HUMBOLDT IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS (e.g. H1-B VISAS)

Evidence of required degree(s), certification(s), or license(s) is required prior to the appointment date. Satisfactory completion of a background check (including a criminal records check, employment verification, and education verification) is required for employment. Cal Poly Humboldt will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or if it is discovered that the candidate knowingly withheld or falsified information.  Certain positions may also require a credit check, motor vehicle report, and/or fingerprinting through Live Scan service. Failure to satisfactorily complete or adverse findings from a background check may affect the employment status of candidates or continued employment of current CSU employees who are being considered for the position.

Cal Poly Humboldt is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Cal Poly Humboldt can be found at www.humboldt.edu.

Cal Poly Humboldt is a Title IX/Affirmative Action/Equal Opportunity employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status

Additionally, all CSU staff and faculty receive training annually on their obligations in responding to and reporting incidents of sexual harassment and sexual violence. You will be notified by email when you are required to take this mandated training.

Class Code: 2889
Publication Date: 10/23/2024