Classification:   Student Services Professional II
Hours:  Full-time / 40 hours per week 
FLSA:  Exempt

Anticipated Hiring Salary Range:  $4,841 - $5,012* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: October 28, 2024
Recruitment Status:  Extended

ABOUT CSUMB

California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation’s largest four-year public university system, California State University, which educates nearly 460,000 students every year. 

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. 

The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE:

Under the general supervision of the Director of Extended Education Programs & Student Services, and with daily oversight by the Masters of Business Administration Program Associate Director, the incumbent performs moderately complex professional student services work. The incumbent provides services that support and enhance the student learning experience in the MBA

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. Student Services: Coordinates all registration processes and graduation requirements for students. In collaboration with educational partners, communicates campus policies and procedures to students, identifies and assists in resolving student issues related to admissions, records and registration (including grades, GPA, drops, withdrawals, and leaves of absence) financial aid, GPA and graduation requirements, and transition to alumni status.  Informs students of options and ramifications of grades, drops, withdrawals, and leaves of absence to help them make appropriate decisions. Runs AP/DQ process. Collaborates with student services departments (e.g., Admissions, Registrar, Financial Aid, Student Accts) to ensure services are working effectively in support of student success and to meet program goals. Works to identify and recognize program needs and works to develop and implement approaches that will meet the needs of the program in collaboration with the program director.   Updates and maintains student and graduate data on AirTable; produces data and reports for program evaluation requirements.
2. Admissions: Coordinates the MBA program admission process with the program’s educational partner and program associate director. Collaborates with the admissions office for the admissions of applicants into the program. Works with students once admitted to build positive relationships with new students and facilitate their onboarding. Coordinates with partners to ensure effective student onboarding and retention. Carries out day-to-day assignments that contribute to the growth of the MBA program. Runs the pre-req process and sends communications to students from program directors. Updates and maintains applicant data on AirTable; produces data and reports for program evaluation requirements.
3. Special Events: Coordinates and promotes special events and activities to increase student success and retention and build public awareness of the program. Assists in coordinating activities with other campus departments.  Plans and runs annual Graduation Celebration and Hooding Event.  
4. Program development & maintenance:  Assists with the development, monitoring, and maintenance of badging system and CATME, a team development and feedback tool.

Other Functions:

Performs other job-related duties and special projects as assigned.

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.  General knowledge of research and interview techniques; and of the principles of individual and group behavior.

Ability to:  interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information 

Education:  Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.  Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Experience:  Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.  A master’s degree in a job-related field may be substituted for one year of the professional experience.

PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE

Master’s degree preferred.  Knowledge of, recruitment, admission, enrollment, advising, retention, graduation, and other student and administrative services that support and enhance student learning.  Excellent customer service, information literacy, and critical thinking skills.  Exceptional ability to communicate verbally and in writing in a professional, persuasive, and tactful manner.  A sincere desire to assist students.  Technical fluency with Microsoft Office Suite, Oracle-PeopleSoft/CMS baseline system; G Suite (Gmail, Docs, Drive, and Calendar); intranet drives; and internet browsers.

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097​ as a condition of employment.
• The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083  as a condition of employment. 
• This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. 
• This position is designated as a Campus Security Authority (CSA) and will be required to participate in annual training and to immediately forward to the Clery Director all reports of crimes brought to their attention pursuant to the Clery Act and California State Education Code, Chapter 16, of the Donahue Higher Education Act, Section 67380.
• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
• May require occasional evenings and/or weekend work.

PHYSICAL ENVIRONMENT:

Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time.  May require travel between campus offices and off-campus locations. 

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

BENEFITS/PERKS: 

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary. As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu. All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.

CSUMB is a smoke and tobacco-free campus.

EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.