Type of Appointment:  Full-Time, Probationary

Classification: Student Services III

Job Classification: Academic Professionals of California (Unit 4)

Anticipated Hiring Range:  $5,276 - $6,023 per month

Work Hours: Monday – Friday, 8am – 5pm, unless notified otherwise

THE DEPARTMENT:

The Care Center is a key component of the Campus Health and Wellbeing Cluster within the Division of Student Affairs at Cal Poly Pomona, embodying the University's commitment to holistic and preventative approaches to student wellbeing. In alignment with the University's mission and strategic goals, we are dedicated to creating a supportive space where students can flourish both academically and personally. The Care Center is the first point of contact for students in distress or of concern. We connect students to essential resources, provide advocacy, and support them through crises support. Our comprehensive Basic Needs services include Health and Wellness Products and resources, Mental Health Support Coordination, Housing and Financial Support, Food and Clothing Resources. By offering these diverse services, we aim to empower students, normalize the seeking of support, and build a community that prioritizes care, compassion, and student success.

DUTIES AND RESPONSIBILITIES:

CalFresh Program Implementation and Initiatives

• Serves as the coordinator for all CalFresh programming and implementation – responsible for reviewing and processing incoming reports, using centralized database (Maxient), meeting with referred students via students’ preferred modality (i.e. in-person, zoom, phone), and creating action plan to address student needs
• Provides personalized one-to-one care coordination/education to help students achieve their educational and career goals; which can include topics stress management, nutrition, substance use and health education and basic needs
• Responds to student referrals from administrators, faculty, staff and other members of the campus community and provides feedback/follow up to referring parties where appropriate and on a need-to-know basis
• Designs, implements, and evaluates programs/interventions for increasing awareness of CalFresh, health promotions to improve health knowledge attitudes and behaviors of students using Care/Wellness Center Services
• Collaborate with key on and off campus stakeholders to develop a comprehensive, multidisciplinary, and holistic approach to student health and wellbeing
• This position will serve as the primary point of communication for all CalFresh, nutrition and other food insecurity initiatives
• Supports the implementation, reporting, and oversight of grants related to CalFresh and other food insecurity initiatives Implements selected recommendations for improvement and augmentation of the current CalFresh and basic needs services, particularly new initiatives

Outreach and Awareness

• Utilizes Maxient (institutional care coordination information system) to schedule meetings and provide support and resources related to student's wellbeing
• Maintains confidential student records and tracks student progress in electronic database
• Promotes a community of care by assisting campus-wide trainings on CalFresh, health promotion basic needs, and other care related topics
• Develops and delivers specialized training programs as requested by campus departments based on their needs, departmental trends, and experiences with students
• Plans and implements publicity/marketing to promote the Care/Wellness Center and its services
• Coordinates programs to support at risk students, including exploring new and innovative ways to engage students, faculty, and staff

Assessment & Evaluation

• Conduct, analyze, and disseminate research data on the health and wellbeing of college students and prevention initiatives using existing data collection instruments and designing department specific instruments
• Assists in the collection of assessment data; preparing reports and presentations of Care/Wellness programs and utilization
• Serves on committees, task forces and working groups designated by the Director of Care Services to further the understanding of our student's needs

Other Duties as Assiqned

• Performs other duties as assigned incidental to the nature of the position or appropriate to the missions of the Care Center, the Division of Student Affairs, and the university
• Represent the department through committees, services on campus, community, and professional development identified by incumbent and agreed upon with supervisor

QUALIFICATIONS:

• Bachelor's Degree - Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. and
• DL NUMBER - Driver License, Valid and in State
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three (3) years of progressively responsible professional student services work experience
• One (1) year in the program area to which assigned may be preferred but is not required
• A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one (1) year of experience
• A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three (3) years of experience for positions with a major responsibility for professional career or personal counseling
• Thorough knowledge of:
  • the principles of individual and group behavior
  • the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned
  • individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned
• Working knowledge of student services programs outside the program to which immediately assigned
• Ability to:
  • analyze complex situations accurately and adopt effective courses of action
  • advise students individually and in groups on complex student-related matters
  • determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature
  • interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various altemative courses of action
  • carry out a variety of professionally complex assignments without detailed instructions
  • establish and maintain cooperative working relationships with a variety of individuals

PREFERRED QUALIFICATIONS

• Master's degree in higher education, student affairs, counseling, social work, or related field
• Previous experience working with Care Teams or Basic Needs related programs
• Proven ability to:
  • Identify problems/challenges, use sound judgment and reasoning to make crucial decision autonomously
  • Demonstrated ability in managing difficult and complex situations involving students
• Knowledge of:
  • advising and counseling techniques within educational settings
  • experience developing and maintaining case management files
• Broad knowledge of resources for physical/mental health care and services, crisis prevention, education outreach to faculty, staff, students and parents
• Acute attention to detail
• Excellent oral and written communication to assess services and learning outcomes
• Understanding of the application of FERPA, medical privacy guidelines and other applicable laws and policies
• Demonstrated ability to work cooperatively with others within a multidisciplinary environment
• Ability to work as a team member and independently
• High degree of personal and professional integrity, a strong sense of ethnics and respect for privacy and confidentiality
• Well-developed skills for conferring with students, faculty and staff about an emergency
• Experience speaking in a variety of public settings such as classrooms and large group assemblies
• General knowledge of statistics and research methodologies to prepare reports and presentations
• Basic knowledge of applicable university structures, policies and procedures
• Work occasional evening and weekends
• This position may be required to work extended evening hours in support of evening class needs

Equity, Diversity, and Inclusion

At Cal Poly Pomona, we are committed to the urgent and ongoing work of creating and sustaining an inclusive campus where all students, faculty, and staff are welcomed, respected and can flourish to achieve their dreams of success.

We believe diversity strengthens community. Cal Poly Pomona proudly holds designations as both a Hispanic-Serving Institution (HSI) and an Asian American and Native American Pacific Islander-Serving Institution (AANAPISI). In 2022, the campus launched the Black Thriving Initiative recognizing that Cal Poly Pomona’s future as a university must be linked to the success of its Black community.

More information about our campus initiatives can be found on the Office of Inclusive Excellence’s website.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to the California State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to the California State University Background Check Policy.

CSU Classification Salary Range

This position is part of the APC bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards website.The CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $5,276 and maximum $7,517 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go the I-9 Acceptable Documents website.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Read more at the California Child Abuse and Neglect Reporting Act policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona’s Annual Security Report and Annual Fire Safety Report are available for viewing at the Cal Poly Pomona’s Annual Security Report and Cal Poly Pomona’s Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. For more information, go to Employment Notices.

Equal Employment Opportunity

Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement.

Other Notices

For other important employment notices, we invite you to visit Cal Poly Pomona’s Employment Notices web page.