CLASSIFICATION TITLE: Student Services Professional II

UNION CODE: R04

TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2025. Any continuation beyond June 30, 2025 is contingent upon satisfactory performance and available funding.

FT/PT: Full-time     

PAY PLAN: 12-month    

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,841 per month

 CSU CLASSIFICATION SALARY RANGE: $4,841 - $6,884

PAY BASIS: Monthly    

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants

POSITION PURPOSE: Under general supervision of the Director of Student Housing and Residence Life, and with daily lead direction from the Senior Area Coordinator, the Residence Life Coordinator (RLC) is a full-time, 12-month live-in professional staff member. The Coordinator contributes to fostering a healthy, supportive, and inclusive community environment within the university's residence halls. The incumbent assists with the coordination of residence hall programs, ensuring enhancement of students' co-curricular education and personal growth. Key responsibilities include interpreting and assisting with enforcing college rules, participating in departmental functions, and promoting student leadership development. Through these efforts, the position aims to create a positive and engaging residential experience that aligns with the university's mission and goals.

DUTIES & RESPONSIBILITIES:

Maintenance of Healthy Community Environment

1. Contribute to supporting a healthy community environment that aligns with the mission and goals of the University, ensuring a supportive and inclusive atmosphere for all residents.
2. Assist with coordinating residence hall programs and activities through student staff which enhance the co-curricular education of students by fostering engagement and participation.
3. Support projects and programs designed to develop community spirit and cohesion among community members by promoting a sense of belonging and mutual respect.
4. Promote the development of student leaders by encouraging students’ direct involvement in the governance of their residence hall area, offering guidance and support to budding student leaders.
5. Proactively communicate with students to foster an understanding of rights and responsibilities of individuals in the community, particularly the encouragement of self-regulation and self-government within the residence halls.
6. Assist with addressing up to moderately complex issues that arise promptly, in coordination with the Senior Area Coordinator. Elevate more complex issues as needed.
7. Assist with advising students experiencing personal and emotional conflicts, acting as a referral agent to other campus resources as needed, and providing follow-up support to ensure their well-being.
8. Ensure efficient delivery of services to students when reasonable, regularly contributing to assessing and improving service delivery methods to meet students' needs effectively.

Communication, Interpretation, & Enforcement of College Rules & Regulations

1. Communicate, interpret, and assist with enforcing college rules and regulations to maintain high standards of individual and community behavior, ensuring a safe and respectful living environment.
2. Assist with the judicial program within student housing east and west at the lead direction of the Senior Area Coordinator. Compose notification letters to students, assist with gathering relevant information pertinent to a case, and assist with recommending policy violations, and for inappropriate behavior.
3. Assist with monitoring completion of judicial sanctions and follow up immediately with students when deadlines are missed.
4. Promote respect for living units and common area space by monitoring damage and vandalism reports, assisting with prevention and awareness programs, and assisting with holding individuals or the community accountable through damage billing and judicial process.
5. Serve as an administrative duty back-up nightly to graduate level staff including evenings, weekends, holidays, and during University closings.
6. Assist with and respond to crisis and emergency situations as necessary.

Department/Division Functions & Responsibilities

1. Assist in the planning and implementation of department-wide and divisional functions and responsibilities.
2. Assist with opening and closing of the residence halls at the beginning and end of academic year.
3. Participate in other departmental responsibilities as requested including, but not limited to, New Student Convocation Weekend, Student Orientations, Celebrate CSUB, etc.
4. Work as a member of a team with other Student Affairs staff both within the department and the division, especially when interacting with students.
5. Seek out and participate in opportunities for professional development, staying current with best practices and trends in student affairs and residence life.
6. May perform the duties of desk staff when needed by answering telephones and providing general information to students, visitors, and individuals outside the University.

Lead Direction for Student Staff

1. Assist with providing lead direction to student staff, hall government, and student leaders in area.
2. Participate in the selection and training of Residence Life student staff. Assist with coordinating residential staff training programs and present at training workshops.
3. Assist with conducting weekly staff meetings, hold regularly scheduled individual meetings with student staff members, and evaluate team members once per semester. Provide on-going feedback to student staff regarding their performance and address inappropriate staff behavior in coordination with the Senior Area Coordinator.
4. Assist with providing student staff development opportunities for team growth.

REQUIRED QUALIFICATIONS:

EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and two (2) years of recent related experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis. A master’s degree in a job-related field may be substituted for one year of the professional experience.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –

• Regular and reliable attendance is required.
• Working knowledge of the practices, procedures, and activities of Residence Life.
• General knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Knowledge of residence hall living and student development theory.
• Knowledge of counseling, conflict management, and crisis intervention strategies.
• Ability to interpret and apply program rules and regulations.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
• Ability to recognize multicultural, multisexed, and multi-aged value systems and work accordingly.
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Demonstrated ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.

PREFERRED QUALIFICATIONS:

• Master’s degree by the time of appointment in College Student Personnel, Higher Education Administration, Counseling, Sociology, or related field from an accredited college/university.
• One (1) to three (3) years of professional live-in housing experience, experience working in an environment with underrepresented students, and/or advising student groups.
• Training and experience in the areas of conflict resolution, crisis and emergency response, and adjudicating disciplinary incidents.
• Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

ENVIRONMENTAL FACTORS: N/A

SPECIAL CONDITIONS:

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: General: The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations.  State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity.  Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.