Job Summary:

This position plays a key role in communicating university policies and procedures to students, faculty, and staff. It is responsible for accurately posting cashiering transactions to student accounts and the general ledger, ensuring financial accuracy. The role also involves providing responsive and professional customer service to support the university community.

Responsibilities

Provide front-line customer service at the cashiering window, by phone, and through email for all student account inquiries and related cashiering functions. Responsibilities include:
• Explaining student account issues clearly and accurately while applying departmental policies and procedures to resolve concerns.
• Accepting student payments and departmental deposits in compliance with established guidelines.
• Utilizing the Student Finance system to release holds, research and analyze account discrepancies, and respond to inquiries regarding student accounts.
• Ensuring a high level of service while maintaining accuracy, confidentiality, and professionalism in all interactions.

Perform a variety of financial and administrative tasks, including:
• Posting dishonored payments and chargebacks.
• Processing scholarship payments and maintaining mail log receipts.
• Handling accounts receivable vendor payments and maintaining the departmental key log.
• Serving as backup for payroll warrant distribution.
• Preparing student and departmental refunds and processing incoming wire transfers and credit card payments.

• Verify and reconcile daily financial transactions, including confirming the accuracy of the daily bank deposit, receipting departmental deposits, and performing daily cash drawer reconciliation.

• Provide support for special assignments as needed and serve as a backup for other team members to ensure continuity of operations.
• Other classification related duties as assigned.

Minimum Qualifications: Required Education and Experience

Equivalent to three years of progressively responsible financial record-keeping experience which has provided the above knowledge and abilities.
Any equivalent combination of education and experience which provides the required knowledge and abilities.

Required Knowledge, skills, and Abilities

Thorough knowledge of financial record-keeping, mathematical and general office methods, procedures, and practices.

In addition to the Accounting Technician I abilities, must be able to apply accounting procedures and practices to the analysis of basic accounting problems; analyze and interpret accounting data; apply problem solving techniques in finding solutions to basic accounting problems; understand and apply applicable rules, regulations, policies, and procedures; use current computer word processing and spreadsheet software programs, web browsers, query tools, integrated financial systems and/or other types of records management systems, such as student accounting, cashiering and student financial aid; work independently; and make sound decisions and recommendations regarding accounting activities.

Preferred Qualifications

Two to three years previous general accounting or business experience
Working knowledge of accounting concepts such as debits, credits, accruals, refunds, payment terms and discounts An understanding of general accounting concepts
Analyze and resolve business or accounting problems
Skilled in organizing work and setting priorities
Demonstrated ability to integrate into a large team environment
A courteous, professional demeanor and excellent customer service skills
Effective oral and written communication skills
Microsoft Windows Office experience including Word, Excel, and Outlook email software
Peoplesoft Enterprise Systems
Cashnet/Transact Payments
Previous experience in higher education
High School Diploma, GED, or equivalent

Compensation and Benefits:

Anticipated Hiring Range: minimum $4,000 - maximum $4,300 monthly. 

Classification Salary Range: minimum $3,872 - maximum $6,428 monthly. 

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Full-time/Non-Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: Wednesday, July 2, 2025. 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act