Job Summary

Under the direction of Assistant Director, Budget & Facilities Manager and lead by the Assessment Analyst, the Administrative Support Assistant supports Counseling and Psychological Services (CAPS) and Student Health Services (SHS) operational goals through administrative efforts. The incumbent responds to in-person, phone and email inquiries from students, faculty, staff and public about the services offered as assigned. This position represents CAPS/Student Health Services (SHS) to the university campus and outside campus community.  Ability to maintain confidentiality is of the utmost importance. This position will work both in CAPS and or SHS as assigned and based on operational need. This position will be trained on proper procedures and protocols to route students to the appropriate resources based on their need including expediting student calls dealing with high levels of behavioral and or physical health concerns.

Furthermore, the incumbent provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. This position uses a student centered and equity minded approach in all communication and service efforts.

CSULB has been recognized as one of the Most Promising Places to Work in Student Affairs in 2024.

Key Responsibilities

• Provide excellent customer service to student patients and campus community.
• Check-in patients and verify demographics including applying proper process and procedures.
• Schedule appointments and ensure that the information is detailed and accurate.
• Direct patients and visitors to appropriate areas of the building.
• Answers all calls on multi-line console; screens and routes each call to appropriate individual, department, and or resource.
• Maintains the general orderliness of the front reception area when covering the front desks.
• Perform primary front office functions including but not limited to scheduling appointments, answering phones, checking in patients.

Knowledge Skills and Abilities

The ideal candidate demonstrates a strong understanding of HIPAA regulations and the legal aspects of handling confidential medical records. They are proficient in using computer software relevant to Health Services operations and can operate multi-line phone systems and standard office equipment with ease. Their exceptional customer service skills are complemented by the ability to communicate effectively with a diverse campus community, showing sensitivity and professionalism in handling patient concerns and confidential medical situations. They are reliable, punctual, and consistently adhere to departmental policies and procedures, maintaining composure and sound judgment during high-pressure situations.

In addition to excellent oral and written communication skills, the candidate is highly organized and capable of managing multiple priorities independently. They are team-oriented, collaborative, and committed to fostering respectful and cooperative working relationships. With experience in Microsoft Office Suite and other administrative tools, they can efficiently coordinate schedules, respond to inquiries, and support office operations. Their ability to analyze complex information, maintain confidentiality, and provide responsive service to students, staff, and external partners makes them a valuable asset in a dynamic university health services environment.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to three years of administrative support experience required.

• Experience working in a service-oriented medical office that is fully electronic preferred.

• Knowledge of college or university health care center setting preferred.

Physical Summary

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Health & Wellness Administration

Classification

Administrative Support Assistant II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $3,565 - $4,612 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3,565 - $5,092 per month.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY                                                                    

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.