Position Summary

Join the dynamic team at the Cal Coast Student Financial Center (CCSFC) as a key player in enhancing our communications and training initiatives! Under the guidance of the CCSFC Director, you will play a vital role in supporting our mission to provide exceptional financial services to students.

In this collaborative position, you will act as the primary liaison between the CCSFC and essential partners, including the Financial Aid Office, Scholarship Office, and Bursar. You’ll help manage the day-to-day operations of the CCSFC, which employs 25-30 enthusiastic student assistants each academic year.

Key Responsibilities:

• Communication & Collaboration: Work closely with on-campus partners—such as student organizations, faculty, and staff—to ensure that important deadlines and processes are effectively communicated across the university.
• Content Creation: Update and craft engaging content for the CCSFC, Financial Aid Office, and Scholarship Office, while also managing our social media presence to keep our community informed and engaged.
• Marketing Initiatives: Assist in developing innovative marketing campaigns for specific projects, ensuring our initiatives reach the right audience.
• Training Development: Identify training needs, help schedule and facilitate training sessions, and contribute to special projects as assigned by the CCSFC Director.

Why Join Us?

• Impactful Work: Be part of a team dedicated to empowering students through financial education and support, making a real difference in their academic journeys.
• Collaborative Environment: Work alongside passionate professionals and student leaders, fostering a culture of teamwork and innovation.
• Professional Development: Gain valuable experience in communications, marketing, and training, enhancing your skills for future career opportunities.
• Networking Opportunities: Connect with a diverse range of professionals across campus, building relationships that can support your career growth.

If you’re passionate about student support and eager to make a difference in the academic community, we’d love to hear from you!

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The Cal Coast Student Financial Center’s (CCSFC) focus is to provide centralized, individual financial case management and counseling to students, parents and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office and Bursar’s Office by providing a scalable, “one stop” shop approach to providing assistance with issues related to financial aid, scholarships and student billing regardless of where the students and parents physically are.

The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI) and three full time CCSFC staff, with direct reporting lines to Student Affairs & Campus Diversity Assistant Vice President.  The center will provide customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress and transactional-based issues.

Division of Student Affairs and Campus Diversity

The Division facilitates the academic and career success, personal growth and well-being of all students, and works proactively to address systemic inequities through professional learning, community building, advocacy, policy recommendations and organizational structures. We aim to foster an affirming campus culture based on the core values of excellence, equity, diversity, belonging and inclusion through:

• Recruiting and retaining faculty and staff who are reflective of the diverse student body and communities served by SDSU, and recruiting students who are representative of the rich diversity of the region and the world;
• Fostering an environment that is welcoming, affirming, and empowering for students, faculty, staff and alumni of all backgrounds;
• Enhancing the career and educational pathways of a diverse student body, the faculty and staff, including enhancing the learning environment and expanding learning opportunities for all students inside and outside the classroom, and expanding and connecting opportunities for students to participate in transformational experiences;
• Developing leaders who believe in and lead others toward supporting civility, mutual respect and diversity in our society and workplaces;  and
• Cultivating relationships with the local community that advance the well-being of diverse individuals and communities.

Position upholds the Student Affairs and Campus Diversity Statement on Diversity, Equity, and Inclusion, specifically:

“The Division of Student Affairs and Campus Diversity acknowledges and honors the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community’s diversity of traditions, heritages, perspectives, and experiences. We are committed to fostering a culture of inclusive excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, and inclusion in our workplaces and society.”

For more information regarding the Cal Coast Student Financial Center, click here.

Education and Experience

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Key Qualifications

• Ability to anticipate, investigate, and analyze problems and address them proactively.
• Ability to train others on new skills and procedures and provide lead work direction.
• Knowledge and understanding of public higher education or a similar environment is preferred.
• Experience in PeopleSoft is preferred.
• Experience in writing, editing, and proofreading print and digital communications as well as developing marketing and communications plans.
• Knowledge of scholarship and financial aid related deadlines and reporting requirements.
• Experience reviewing and developing training materials.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,083 per month. 

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,598 - $8,318 per month. 

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on December 2, 2024. To receive full consideration, apply by December 1, 2024. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Eurick Hilario at echilario@sdsu.edu.