Position Summary

The Athletics Department at San Diego State University is seeking a dedicated and customer-focused Ticket Office Sales Representative to support ticket operations for SDSU’s 18 Division I sport programs. Working under the direction of the Associate Athletic Director of Ticket Operations, this role plays a key part in delivering exceptional service to season ticket holders, students, faculty/staff, and the general public.

In this fast-paced environment, you will manage in-person and phone ticket sales, process payments, and provide frontline customer support while helping ensure smooth and efficient game-day operations.

Key Responsibilities

• Provide friendly, efficient customer service during regular business hours and at campus athletics events.
• Assist walk-up customers, answer ticket inquiries by phone, and resolve service issues.
• Process renewals, payments, and mail orders for Aztec tickets.
• Complete general office tasks and projects as assigned.
• Serve as a ticket seller or game-day assistant at Snapdragon Stadium and other SDSU venues.
• Staff will-call and customer service windows.
• Act as a lead for softball and baseball events as needed.
• File, prepare mailings, print and package tickets, manage tickets and pass inventory.
• Support administrative needs within the Ticket Office.

Why You Should Apply

• Be part of a dynamic Division I athletics environment where no two days are the same.
• Engage directly with SDSU fans and the community, becoming a key ambassador for Aztec Athletics.
• Grow your professional skills in customer service, sales, event operations, and office administration.
• Work in a team-focused, supportive environment with opportunities to assist with multiple sports and large-scale events.
• Contribute to the success of 500+ student-athletes and the overall game-day experience at SDSU.

Ready to join the team and support the excitement of Aztec Athletics? Apply now!

Position Information

• This is a full-time (1.0 time-base), benefits eligible, temporary position with an anticipated end date of December 31, 2026, with the possibility of reappointment. 
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. (Ability to travel to away contests)
• The individual hired into this role will work at SDSU Snapdragon Stadium in San Diego.

Department Summary

The Department of Athletics, utilizing the services of over 150 employees, is responsible for the intercollegiate athletics program at San Diego State University.  Currently, there are 18 sport programs, approximately 550 student-athletes, and 17 offices in the department.  The offices include the following:  The Aztec Club, Administration, Athletic Medicine, Business Office, Compliance, Corporate Sales, Development, Equipment, Event Management/Facilities and Operations, Human Resources, Information Technology, Marketing, Media Relations, Strength and Conditioning, Student-Athlete Academic Support Services, Ticket Office, and Video.

For more information regarding the Department of Athletics, click here.

Education and Experience

Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Key Qualifications

• Must have ticket office/ticket sales and cash handling experience.
• Strong customer service skills. 
• Effective interpersonal and verbal/writing skills.
• Experience working in an athletics ticket office.
• Experience in customer service.
• Cash handling experience in a ticket office; proficiency with Microsoft Word & Excel.
• Some experience with Ticketmaster. 
• Ability to travel to away games for various sports.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines.

• Initial step placement is not expected to exceed Step 1 ($4,198).
• CSU Classification Salary Range: $4,198 - $6,115 per month (Step 1 – Step 20).
• Future increases, including step advancements, are subject to contract negotiations.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Apply by December 28, 2025 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at pythao@sdsu.edu.